Customers can sometimes be a bit too rough, or plain demanding.
Their requests may be well beyond the company policy or service offering.
However, the rule of ‘Customer is King’ still applies. Hence, it becomes important for people with customer interface to know who is a difficult nut to crack and how can they be handled in the best possible manner.
This training course has been developed by effectively merging the theory and practice of quality Customer Service for people with customer contact in their professional roles, especially Sales and Marketing pros who have to face and handle difficult or demanding customers.
Delegates attending this course will master the skillsets and competencies to effectively implement and execute a successful customer service approach in managing and handling difficult as well as demanding customers.